Privacy Policy

1. Introduction

At Flemoji, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our music streaming platform.

This policy applies to all users of Flemoji, including visitors, registered users, and artists. By using our Service, you agree to the collection and use of information in accordance with this policy.

Effective Date: 2025-01-24

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

Account Information: Name, email address, password (hashed), profile picture
Profile Information: Artist name, bio, genre preferences, location
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Content: Music tracks, playlists, comments, and other content you upload
Third-Party Platform Data (TikTok API): When you choose to connect your TikTok account, we collect data through TikTok's official API, including:
- TikTok username and user ID
- Profile information (display name, bio, avatar)
- Follower count and engagement metrics
- Public video data (video IDs, view counts, like counts, comment counts, share counts)
This data is used exclusively for Pulse³ eligibility scoring and league rankings. We only access data that you explicitly authorize through TikTok's OAuth consent flow. You can disconnect your TikTok account at any time, which will immediately stop data collection.
Third-Party Platform Data (Spotify API): When you choose to connect your Spotify account, we collect data through Spotify's official API, including:
- Spotify artist profile information
- Monthly listener counts
- Public follower metrics
This data is used for Pulse³ eligibility scoring. You can disconnect your Spotify account at any time.

2.2 Usage Data

We automatically collect information about how you use Flemoji:

Listening history and preferences
Play counts, likes, shares, and downloads
Search queries and interactions
Device information (type, operating system, browser)
IP address and location data
Cookies and similar tracking technologies

2.3 Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist with marketing efforts. See Section 7 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision: To provide, maintain, and improve our music streaming service
Account Management: To create and manage your account, process transactions, and send service-related communications
Personalization: To personalize your experience, recommend music, and customize content
Analytics: To analyze usage patterns, improve our service, and develop new features
Communication: To send you updates, newsletters, and promotional materials (with your consent)
Legal Compliance: To comply with legal obligations and protect our rights
Security: To detect, prevent, and address security issues and fraudulent activity

3.1 Legal Basis (GDPR)

For users in the European Union, we process your personal data based on: (1) your consent, (2) performance of a contract, (3) our legitimate interests, or (4) compliance with legal obligations.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption: Data transmitted over the internet is encrypted using SSL/TLS
Secure Storage: Personal data is stored on secure servers with access controls
Password Protection: Passwords are hashed using industry-standard algorithms
Access Controls: Limited access to personal data on a need-to-know basis
Regular Audits: We conduct regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

Under POPIA and GDPR, you have the following rights regarding your personal information:

Right to Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data (subject to legal requirements)
Right to Restrict Processing: Request limitation of how we process your data
Right to Data Portability: Request transfer of your data to another service
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at tatenda@flemoji.com. We will respond to your request within 30 days.

7. Cookies & Tracking

We use cookies and similar tracking technologies to:

Remember your preferences and settings
Authenticate your account
Analyze usage and improve our service
Provide personalized content and recommendations
Measure the effectiveness of marketing campaigns

7.1 Cookie Types

Essential Cookies: Required for the service to function
Analytics Cookies: Help us understand how users interact with our service
Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our service.

8. Children's Privacy

Flemoji is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information upon verification.

For users between 13 and 18, we recommend parental supervision and consent when using our service.

9. International Transfers

Your information may be transferred to and processed in countries outside of South Africa, including the United States and European Union, where our service providers are located.

We ensure that appropriate safeguards are in place to protect your data, including:

Standard contractual clauses approved by data protection authorities
Compliance with applicable data protection laws
Regular security assessments of service providers

By using Flemoji, you consent to the transfer of your information as described in this policy.

10. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

Some information, such as aggregated analytics data, may be retained indefinitely in anonymized form.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Email notification to your registered email address
Prominent notice on our website
Updating the "Last updated" date at the top of this policy

Your continued use of Flemoji after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact & Complaints

If you have questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact us:

Data Protection Officer:

Email: tatenda@flemoji.com

Support Email: tatenda@flemoji.com

Website: https://flemoji.com

12.1 Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with:

South Africa: Information Regulator (POPIA)
Website: https://www.justice.gov.za/inforeg/
European Union: Your local data protection authority